TOTAL FOOTBALL EXPERIENCE SOCCER TOURS AND TOURNAMENTS FREQUENTLY ASKED QUESTIONS

Why do we not deal with flights?

 

  • We believe that by letting you book your own flights it gives you the flexibility to pick your own dates, length of your tour and the airports you use. As we are based in the UK if we booked your flights, they would be more expensive as you would have to pay extra taxes. Saying that we will help you find the best flights on request.

 

Does everyone in the group always travel together? 

 

  • This is the main reason we have nothing to do with flights, most tours come in on the same flight and leave on the same flight, this also obviously helps with airport transfers. Everyone is more than welcome to book their own flights but they will have to pay for their own transfers to the hotel we are staying at on the day of their arrival. I will forward details of the hotels on request where you will be staying. Also, if any families that are arriving earlier can book the same hotel that the main group will be staying at on their arrival date.

 

Is there a minimum and maximum number for the soccer tours?

 

  • For the soccer tour to be cost effective we recommend a minimum of 40 people in total with a maximum of 60. Saying that we will cater for any numbers and try and make is cost effective for you and your group.

 

Do all players need a parent with them?  

 

  • Players do not need to travel with a parent or guardian as long as the coach knows that he will be responsible for that player during their stay.

 

Is the price the same for all travellers (players, parents, siblings, etc)?

 

  • Yes, the price is the same for everyone

 

What is included in the price of the soccer tour?

 

  • The tours are bespoke, we will work with the DOC/Head Coach and official team organiser to create the perfect itinerary. The content of the itinerary and the final price will be agreed before any tour marketing takes place.

 

Which hotels do you use?

 

  • In Chester you will stay at the 'Holiday Inn Chester Racecourse' (The Racecourse, New Crane St, Chester CH1 2LY). In London you will stay at the 'Holiday Inn London West' (4 Portal Way, London W3 6RT). These hotels have been chosen because of their ideal locations. If the itinerary takes us to different parts of the country we will always look to stay in a Holiday Inn.

 

  • Hotel rooms available are Twin Rooms for 2, Double Rooms for 2 or Triple Rooms for 3 (which are a Double Bed and a Sofabed). We can request rooms next to each other and in some cases with an adjoining internal door.

 

When the itinerary says “Watch a Match”, is this attending a match live or watching on TV?

 

  • Attending a live match. We will not know possible fixtures until we have confirmed dates for your tour. We will then endeavour to find you the most high profile matches available subject to ticket availability and location.

 

Time in London for Sightseeing / Red Eye Flight

 

  • Most value flights from the USA to the UK arrive in London, normally Heathrow and are overnight (red eye) flights. An itinerary will be agreed that allows you to spend time in London with an optional ‘London City Tour Bus & River Cruise Pass’. If you find a flight that arrives in Manchester we would recommend getting the Virgin Train from Chester to London which takes 2 hours for a London day trip.

 

What are the payment terms?  Deposit? Is deposit non-refundable? When is final payment due?

  • When we have agreed the itinerary and dates I always ask you to book your flights and pay that deposit first. Then you need to pay a non-refundable deposit for your soccer tour of $150 per person within two weeks with the balance being due on or before 8 weeks before arrival. You would need to collect all monies and pay TFE by bank transfer on or before the dates we agree on.

 

Marketing Material & Flyers

 

  • Itinerary - When the itinerary is finalized you can email that out to your players and parents

  • What's App Group - If you create a What's App group for all the families that will be travelling then this can be used as a central point of information for asking questions, this way all families see the questions and reply/answers

  • Social Media Platforms – Your tour group could also follow us on social media to see what we get up to with other teams on tour

  • Other than that, you could always tell everyone to contact me direct with any further questions or queries. They could also check the website www.totalfootballexperience.com

 

If you have any questions that are not covered by the answers above please email me at ritchie@totalfootballexperience.com and I will answer them and add them to this working document.

If you have any questions or specific requests please contact ritchie@totalfootballexperience.com  or 00 44 7909 921551

Total Football Experience Limited  |  Groesffordd  |  Llanasa Road  |  Gronant  |  Flintshire  |  LL19 9TG

Total Football Experience Limited is a limited company registered in England & Wales. Registered Number: 11018981

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